Frequently Asked Questions

Please feel free to ask us any questions you have regarding our products.
You may find the answer to your question below, however if you do not, then please contact-us

How long is the warranty period?
All products carry a 12 month warranty from the date of purchase.  

What do I do if my groov-e product is faulty?
We apologise for the issue you are having. Please contact the retailer from where you bought the item for a replacement. If you made the purchase from this website then please fill out the contact us form.

I’ve lost the manual for my product, where can I find a new one?
User Guides (manuals)  can be downloaded from the product description pages for each item.

How can I pay for my order?
We accept Visa & Mastercard (debit card/credit card).

What are the delivery charges?
Delivery is free for UK mainland on all orders. Please see the shipping & returns information for delivery charges to other destinations.

Please see the terms & conditions section at the footer of the page for more general information.

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