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PSTI Policy


GROOV-E is committed to ensuring the security of the GROOV-E customers by protecting their information. This policy is intended to give GROOV-E customers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us.
This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.
We encourage you to contact us to report potential vulnerabilities in our systems.

Under this policy, “research” means activities in which you:

  • Notify  GROOV-E as soon as possible after you discover a real or potential security issue.
  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
  • Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
  • Provide GROOV-E a reasonable amount of time to resolve the issue before you disclose it publicly.
  • Do not submit a high volume of low-quality reports.

Once the GROOV-E customer has established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), GROOV-E customer must stop his test, notify GROOV-E immediately, and not disclose this data to anyone else.

This vulnerability disclosure policy apply for internet connected products sold in the UK market and listed in the declaration of statement of compliance to the PSTI regulation
The following test methods are not authorized for testing vulnerabilities

  • Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data
  • Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing
  • Any product not expressly listed in the statement of compliance, are excluded from scope. Additionally, vulnerabilities found in systems from our vendors fall outside of this policy’s scope and should be reported directly to the vendor according to their disclosure policy (if any). If you aren’t sure whether a system is in scope or not, contact us.

Any GROOV-E customer can report a vulnerability issue observed on an GROOV-E internet connected product on the following email address
Reports may be submitted anonymously. If the customer share the contact information, we will acknowledge receipt of your report within 7 business days per email.

 In order to help GROOV-E triage and prioritize submissions, we recommend that your reports:

  • precisely describe the concerned product by for example giving the GROOV-E internet connected product model reference or the EAN.
  • The date and the shop the GROOV-E internet connected has been purchased.
  • Describe the location the vulnerability was discovered and the potential impact of exploitation.
  • Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).
  • Be in English
  • When the GROOV-E customer choose to share his contact information with GROOV-E, we commit to coordinating with you as openly and as quickly as possible:
  • Within 7 business days, GROOV-E will acknowledge that your report has been received.
  • To the best of his ability, GROOV-E will confirm the existence of the vulnerability to the customer and be as transparent as possible about what steps have been taken during the remediation process, including on issues or challenges that may delay resolution.
  • GROOV-E will maintain an open dialogue to discuss issues.
  • GROOV-E will and keep the customer updated per email on the progress in a regular way.
  • The customer will be informed by GROOV-E when the reported issue can be considered as closed.

The service for the security update of the GROOV-E internet connected product is defined in the declaration of statement of compliance available in the website page.

Thank you, we have registered your interest.