Smart Wi-Fi Pet Feeder

Report a product security issue
This policy covers security issues affecting Groov-e connected products, including the GVPT04WE Smart Wi-Fi Pet Feeder and the apps or services used with them.
Anyone can report a suspected security issue. You do not need to be the purchaser.

How to report an issue
Email info@groov-e.co.uk with the subject “Product security report”.
Please include the product model, a description of the issue and, where possible, the steps needed to reproduce it. Screenshots and the app or firmware version can help. Do not send passwords or unnecessary personal information.
You may report anonymously. To receive a reply and progress updates, please provide a working email address.

When we will respond
We will acknowledge your report within seven business days of receipt.
We will provide an initial status update within 15 business days of receipt, followed by further updates at intervals of no more than 15 business days until the reported issue is resolved. Updates will explain our findings, progress and any delays, including where we are awaiting information from a supplier or platform provider.
Business days mean Monday to Friday, excluding public holidays in England and Wales.

How we handle reports
Rashmian Limited, the company behind Groov-e, will assess the report and coordinate with the relevant manufacturer, app provider or platform provider where necessary. You can report an issue affecting your Groov-e product to us even if you believe it involves a third-party app or service.
Please avoid testing that accesses another person’s information, disrupts services or damages equipment. If you encounter personal information, stop testing and notify us.

Security-update support
The minimum security-update support period for each applicable product is published on its Groov-e product page, alongside its Statement of Compliance.